The Kardia Group

Adapted from Thomas-Kilmann Conflict-Handling Modes

There is no one way to resolve conflict - the best response is well matched to the situation and may involve multiple modes over time. This brief overview of conflict responses demonstrates how conflict modes can be deliberately matched to conflict situations. Individual predilections toward just a few of these modes can interfere with this conscious assessment, as can an individual’s lack of skills in one or more of these arenas. For more information or to assess your own conflict resolution tendencies, contact kardiagroup@kardiagroup.com

Accommodation
Emphasis on relationship, good will, group cohesion, and the expertise and authority of others. Resolves conflict by accommodating the needs or perspective of others through generosity, respect, support and/or sensitivity.

Avoidance
Emphasis on the potential fallout of more interactive conflict modes and on only entering conflict when the conditions are appropriate for positive outcomes. Resolves conflict by providing time and distance for conflicting needs and perspectives to change on their own or for the conditions needed for successful resolution to occur or be developed.

Collaboration
Emphasis on identifying the best, most robust, long-term solution with the greatest buy-in. Resolves conflict by investing the time, attention, and resources to promote discussion and full consideration and integration of multiple viewing points, needs, and implications.

Competition
Emphasis on facts, the strength and courage of convictions, and speed and action. Resolves conflict through testing ideas and commitment, candor, and strong advocacy for a subset of needs and perspectives that are seen as highly compelling.

Compromise
Emphasis on pragmatism, reciprocity, and workable solutions (even if temporary). Resolves conflict through flexibility, negotiation, and an emphasis on short-term progress.